“I have worked with an educational specialist for the last few months on my transition to Medicare and opting out of the city insurance. He has been fantastic to work with. Medicare is a complicated process and very confusing. He was extremely patient with me, answered all my questions (more than once!), and responded to every email and phone call with expedience. He met with me at my convenience several times and was very thorough. I just wanted to let you know what an asset he is to the city and how much I appreciate his help. Thank you.”